Privacy Policy

Imperial Foods — imperialfoods.com.np

Effective Date: April 2026

1. Introduction

Welcome to Imperial Foods. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website and services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.

2. Information We Collect

We collect the following types of information:

Account Information (for registered users):

• Full name
• Email address
• Phone number
• Username and password (encrypted)
• Billing and shipping address

Order Information (for all customers including guests):

• Products ordered
• Delivery address
• Payment method (we do not store full card details)
• Order history and transaction records

Technical Information:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on site
• Referring website

3. Guest Checkout & Orders Without Account

You do not need to create an account to shop at Imperial Foods. We offer a Guest Checkout option that allows anyone to place an order without registering.

As a guest customer:

• You only need to provide your name, email, phone number, and delivery address
• Your order details are stored securely for delivery and support purposes
• You will not receive marketing emails unless you opt in
• You can request deletion of your data after your order is completed

We recommend creating an account for a faster checkout experience and to track your order history.

4. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmation and delivery updates via email or SMS
• Respond to your questions and customer support requests
• Improve our website, products, and services
• Send promotional offers and newsletters (only if you opt in)
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

5. Data Storage & Security

Your data is stored securely on our servers. We take the following measures to protect your information:

• All passwords are encrypted and never stored in plain text
• Our website uses SSL (HTTPS) encryption for all data transmission
• Payment information is processed through secure payment gateways and is never stored on our servers
• Access to customer data is restricted to authorized staff only
• We conduct regular security checks on our systems

Despite these measures, no internet transmission is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

6. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:

• With delivery partners to fulfill your order (name, address, phone number only)
• With payment processors to complete transactions
• With legal authorities if required by law or court order
• With service providers who help us operate our website (under strict confidentiality agreements)

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality.

We use cookies for:

• Keeping items in your shopping cart
• Remembering your login session
• Analyzing website traffic and usage patterns
• Personalizing content and recommendations

You can disable cookies in your browser settings. However, some features of our website may not function properly without cookies.

8. Your Rights

You have the following rights regarding your personal data:

• Right to Access — You can request a copy of the personal data we hold about you
• Right to Correction — You can ask us to correct any inaccurate information
• Right to Deletion — You can request deletion of your personal data (subject to legal obligations)
• Right to Opt-Out — You can unsubscribe from marketing emails at any time
• Right to Data Portability — You can request your data in a portable format

To exercise any of these rights, please contact us at the details provided below.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Imperial Foods

Bhaktapur, Bagmati Province, Nepal

Email: info@imperialfoods.com.np

Phone: +977-9801192451

Website: www.imperialfoods.com.np

© 2026 Imperial Foods. All Rights Reserved.